ITIL-DSV TEST DUMPS DEMO, LATEST ITIL-DSV TEST SIMULATOR

ITIL-DSV Test Dumps Demo, Latest ITIL-DSV Test Simulator

ITIL-DSV Test Dumps Demo, Latest ITIL-DSV Test Simulator

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ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) Sample Questions (Q40-Q45):

NEW QUESTION # 40
Users often do not provide feedback because they do not believe it will be addressed. Which is the BEST method for encouraging users to submit feedback in this situation?

  • A. Making feedback processing visible for everyone
  • B. Providing information about users' feedback to customers
  • C. Automating responses to all users' feedback
  • D. Having regular face-to-face feedback sessions with users

Answer: A

Explanation:
The best method for encouraging users to submit feedback when they do not believe it will be addressed is
"Making feedback processing visible for everyone." ITIL 4 stresses the importance of transparency in service management. By making the process of handling feedback visible, users can see that their input is taken seriously and acted upon, which can significantly increase their willingness to provide feedback.


NEW QUESTION # 41
A potential customer is having trouble agreeing on the level of service it requires. What is the best approach to consider to come to an agreement?

  • A. Involve service level management to align the service level to the customer's objectives.
  • B. Involve senior management to influence the customer to sign the contract.
  • C. Involve the project team to explain the service into detail to the customer.
  • D. Involve the legal department as the agreement should be clear and unambiguous.

Answer: A

Explanation:
When a potential customer struggles to agree on the required service level, the best approach is to involveService Level Management (SLM). The SLM practice is key in negotiating and aligning service levels with customer objectives and expectations, ensuring that the services delivered meet the customer's needs.
SLM works by understanding customer requirements and ensuring that the service levels are achievable and measurable. This practice also ensures that the agreed-upon service levels are documented and regularly reviewed to remain aligned with customer expectations.
Involving senior management (C) or the legal department (B) might pressure the customer but does not address the core issue of aligning the service level with the customer's actual needs. Similarly, involving the project team (D) to explain the service in detail might be useful for clarification but is secondary to aligning the service level agreements through SLM.


NEW QUESTION # 42
An organization is looking for a service provider to support them in their digital transformation. As part of the service provider, what would be the first focus of your interactions?

  • A. Understanding the customer purposes, issues, and needs.
  • B. Display solutions implemented at other customers within the same industry.
  • C. Understanding the utility and warranty requirements to create the most value for the customers.
  • D. Display the proof of the capabilities to deliver your products consistently.

Answer: A

Explanation:
In ITIL 4, particularly within the "Drive Stakeholder Value" framework, the first focus of interaction when supporting a customer in digital transformation should be to understand their purposes, issues, and needs. This aligns with the guiding principle of "Focus on Value," ensuring that the service provider's solutions are truly aligned with the customer's objectives and challenges.
* Option A (Incorrect):Displaying proof of capabilities is important but should follow a deep understanding of the customer's specific situation.
* Option B (Incorrect):While demonstrating solutions implemented for other customers can build trust, it should not be the first step. Customization to the specific customer's needs is more critical.
* Option C (Correct):This is the correct answer. Understanding the customer's specific purposes, issues, and needs is foundational to providing valuable and relevant services.
* Option D (Incorrect):Understanding utility and warranty is crucial, but it should come after understanding the broader business context and specific needs.


NEW QUESTION # 43
An organization's business-critical service is experiencing frequent downtimes and slow performances. What do you suggest to improve the situation?

  • A. Improve the recovery time object of the critical services to minimize the impact on the service value.
  • B. Match the usage of the services to the downtimes and propose actions to spread the demand.
  • C. Coordinate with the business to understand how the services are aligned to the business goals.
  • D. Scale up the underlying infrastructure to increase the resilience of the service.

Answer: C

Explanation:
When an organization's business-critical service is experiencing frequent downtimes and slow performances, the best approach according to ITIL 4's "Drive Stakeholder Value" is to coordinate with the business to ensure that the services are properly aligned with business goals. This ensures that any technical improvements or strategic adjustments directly support the business's objectives.
* Option A (Incorrect):Improving the recovery time objective (RTO) is important but may not address the root cause of the frequent downtimes and slow performance.
* Option B (Correct):Coordinating with the business to understand alignment is crucial. By ensuring that the services align with business goals, you can prioritize the most impactful improvements and ensure that technical adjustments meet strategic needs.
* Option C (Incorrect):Scaling up infrastructure may help with resilience, but without understanding the business alignment, this might not be the most efficient or necessary solution.
* Option D (Incorrect):Matching usage to downtimes might mitigate some issues but does not address the underlying causes of the performance problems.


NEW QUESTION # 44
An organization is considering outsourcing its data center. The Supplier Manager is analyzing the potential external service providers.
Which factor should NOT be considered by the Supplier Manager in the decision making process?

  • A. Geographic presence
  • B. Size of the organization
  • C. Financial situation
  • D. Patents filed year to date

Answer: D

Explanation:
In the context of ITIL 4 and supplier management, certain factors are critical when evaluating and selecting external service providers. These factors generally include the provider's geographic presence, financial situation, and size of the organization, all of which directly impact the ability of the provider to meet the organization's needs and maintain reliable service delivery.
* Geographic Presence:
* This factor is important because the location of a supplier can affect service delivery, especially in terms of logistics, compliance with local laws, and the ability to provide on-site support if necessary. Analyzing geographic presence helps ensure that the supplier can effectively meet regional service requirements.


NEW QUESTION # 45
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